HELP&FAQ
Help Center & Frequently Asked Questions (FAQ)
Welcome to the Turnaa.com Help Center! Below you’ll find answers to the most common questions about our products, orders, shipping, returns, and more.
🛞 Ordering Tires & Wheels
How do I find the right tires for my vehicle?
You can search by vehicle make, model, year, or VIN number using our Tire Finder tool. Just enter your details on the homepage and we’ll show you the best fits for your car.
Do you sell wheels and auto parts?
Yes, in addition to tires, we offer a wide selection of wheels and high-quality auto parts through our trusted dropshipping partners.
Can I order multiple items at once?
Absolutely! You can add multiple tires, wheels, or accessories to your cart and complete your purchase in a single checkout process.
🚚 Shipping & Delivery
Is shipping free?
Yes, we offer Free Shipping on most orders across the continental U.S. Some exclusions may apply based on item size or location.
How long does delivery take?
Most orders arrive within 2–4 business days. You will receive a tracking number via email once your order has shipped.
Can I ship to a tire installer or repair shop?
Yes! You can ship your order directly to a local installer. Just enter their address during checkout and make sure to notify them in advance.
💳 Payments & Pricing
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Stripe. Your payment is secure and encrypted.
Are there any additional fees or taxes?
Sales tax may apply depending on your ZIP code and local laws. All prices are clearly displayed during checkout.
🔁 Returns & Cancellations
Can I cancel my order?
If your order hasn’t shipped yet, you may request a cancellation by contacting our support team.
What is your return policy?
You may return unused and unmounted items within 30 days of delivery. A restocking fee may apply. Please contact us for a return authorization number.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the product was defective or shipped in error.
🔧 Installers & Fitment
Can you recommend installers near me?
Yes! Enter your ZIP code on the product page to view nearby tire installers and shops.
What if the tire doesn’t fit?
We use verified fitment data to ensure your tires match. If there’s any issue, contact our support team for help or exchange options.
📞 Contact & Support
How can I contact you?
You can reach our support team via email at info@turnaa.com or use the contact form on our website.
What are your support hours?
Our support team is available Monday to Friday, 9 AM – 6 PM EST.
If your question isn’t listed here, don’t hesitate to contact us. We’re here to help!